How do I know if my order has been already shipped?
To know if your order has been already shipped, you may send an inquiry to firstname.lastname@example.org. Just put “Order Inquiry” in the subject part of the email and indicate the item/s you’ve ordered with the transaction code. You’ll receive an email from us when your order has been shipped which includes the tracking information of your order.
How can I track my order?
You will receive an e-mail from us when your order has been already shipped which will include the tracking information of your order.
Just keep in mind that delivery of orders will depend on the courier used. We cannot provide the exact date and time when your order will arrive. Generally, Metro Manila orders will take 2-3 business days and provincial orders 3-5 business days.
Can I change or replace my order?
If your order hasn’t been shipped yet, you can make changes like adding more items, cancelling other items, or replacing them. Just email your request to email@example.com so we can respond to it immediately.
My order has arrived but there are damaged or missing items. What should I do?
If there are damaged or missing items on your order, inform us immediately through e-mail.
If the item was damaged during shipping, we will send replacements to you at no cost. For some instances, we may offer a refund or exchange when the damaged product is not available.
My order hasn’t arrived.
If you received a confirmation e-mail from us saying that your order was delivered but you haven’t received it yet, we recommend to check the information you have submitted to see if there’s something you missed out. You may also send an e-mail to firstname.lastname@example.org regarding your concern so we can verify it.
How much is the shipping fee?
The fee for shipping is: P70.00 for Metro Manila and P100.00 for Provinces.
What is Signature Confirmation?
Signature confirmation is a way to make sure that your order will not be delivered without your signature. In case you’re not at home when the order is delivered, you may authorize someone to receive it for you provided there is an authorization letter and a copy of your valid ID for confirmation.
When will my order arrive?
For orders within Metro Manila and nearby provinces, expect your order to arrive within 1 – 2 business days. For other provinces, expect your order within 1-4 business days.
You will receive a confirmation mail with tracking information when your order has been shipped.
Note: Delivery of orders will depend on courier’s schedule of delivery.
What if I gave an incorrect shipping address? How to correct it?
In case you’ve given us an incorrect shipping address, email us immediately to email@example.com. If it hasn’t shipped yet, we can still correct it before your order goes to the shipping company.
If your order has shipped and ends up being returned to us, you shall be responsible for paying the cost of shipping it again. We will get in touch with you to coordinate your options before reshipping the products.
How can I contact you?
You may send an inquiry thru email to firstname.lastname@example.org
How to pay my online orders?
You can pay your orders through Bank Deposit. Our bank information are as follows:
- Bank: BDO Unibank, Inc.
- Account name: Scribe Writing Essentials
- Account number: 000240122062
What if I do not pay my order?
We will not process and ship your order until we receive the full payment for your order.
Is Scribe Writing Essentials an authorized reseller for all of the brands it offers?
Scribe Writing Essentials is an authorized reseller of all the brands we offer. We purchase our products directly to the manufacturer and its originating country or from authorized distributors.